Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Our customer care staff will respond to your return request and give additional information between 1–5 business days. Additionally, when we get your return, please give us 1-5 business days to process it.

• Refunds are not provided. Upon approval of your return request, you'll receive a store credit in the form of a Gift Card via email, usable during your next order checkout.
• Jewelry and Sunglasses are exempt from our return policy as they don't meet our standards for hygiene, in accordance with our sanitary guidelines. We do not offer exchanges with any reason.
• All sales from our jewelry collection are considered final.
• All shipping expenses are the responsibility of the customer.

While we thoroughly inspect all items for defects before shipping, it is the buyer's duty to examine the product upon receipt to ensure it is defect-free. Damaged goods resulting from the buyer's negligence will not be eligible for store credit.

Returns or exchanges failing to meet the specified criteria will be returned to the customer. The customer bears responsibility for return shipping costs, and if this expense is NOT covered, the item will not be returned.

To start a return, you can contact us at info@thejanuary1989.com. Please note that returns will need to be sent to the following address: HC 70 BOX 26024 SAN LORENZO, PR 00754 

You can always contact us for any return question at info@thejanuary1989.com

Shipping Options

Shipping fees are calculated from order subtotals post-application of promotions, discounts, or coupons. Additional taxes on delivery charges may apply depending on your state and/or zip code.

Shipping information for the United States and Puerto Rico:

For domestic orders, we utilize USPS First Class Package or USPS Priority Mail, based on the chosen delivery method during checkout. Order processing occurs on weekdays, excluding holidays, and takes 1-5 business days. After packing, you'll receive a shipping confirmation email with tracking details. It's important to note that we are NOT liable for lost, stolen, or damaged packages.

Incorrect Shipping Address 

It’s the customer's responsibility to ensure correctness. If an error is identified before order processing, contact us promptly for correction. If the order is shipped to an incorrect address due to customer error, the package returns to our offices. The customer must provide the accurate address and cover return shipping costs. Failure to do so within 1-5 business days of the package's return results no refund provided.

Lost Packages

The January 1989 is not accountable for lost packages sent out correctly to the mail carrier. No store credit or refund will be provided for orders lost due to the customer's negligence in providing the correct address. If a delivery goes to the wrong address, it is the customer's responsibility to retrieve or locate the package, and we will not contact the residents of the incorrect address. In the rare event of a package being lost or marked as delivered but not matching the location, customers can file a claim directly with USPS for assistance.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customers have a 10-day window from the delivery date to request repair or replacement for damaged items. However, damages such as color change or superficial scratches are not covered. Claims of allergic reactions will be assessed. Replacements are not offered for orders beyond the 10-day grace period. We don’t offer repairs you are responsible for it. The customer bears all shipping fees after the initial 10-day post-delivery grace period.

In the event of an unlikely error in your order, such as receiving incorrect items or fewer pieces, it's crucial to provide evidence within 24 hours for evaluation. Failure to do so may result in the claim not being considered. We treat these claims seriously, emphasizing that fraudulent claims will be reported to appropriate agencies for investigation and may face legal action. These terms ensure a fair evaluation process and guard against misuse. By placing an order and accepting these terms, you acknowledge and agree to follow the specified procedures for reporting errors or missing items.

Pre-Order Policy

When placing a pre-order in our store, please carefully read the product details and terms before completing your purchase. Remember, those bags are "Inspired by iconic high-fashion designs." It’s important to understand the following:

1. Full Payment Upfront: All pre-orders require full payment at the time of purchase.
  
2. Estimated Delivery Time: Delivery dates for pre-ordered items are estimates. We strive to meet the indicated timeframes, but they may be subject to changes due to factors beyond our control.

3. No Refunds: Pre-orders are final and non-refundable. If you choose to cancel or do not follow the provided instructions during the pre-order process, we will not be able to issue a refund.

4. Exceptions: Exceptions will only be made if the product arrives defective or incorrect, in which case we will offer a replacement or store credit.

By completing a pre-order, you agree to these terms. We appreciate your understanding and support.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. The sale items are final.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thejanuary1989.com.